Social Media &
Customer Service Crises.

High stakes internal and external investigations that get answers to sensitive challenges. 

I-OnAsia has a twenty year track record of conducting crisis management investigations, including to resolve customer service and social media crises.  

I-OnAsia's focus is to address the #1 vulnerability during a time of crisis: "gathering information quickly".  I-OnAsia helps you to understand the backgrounds, activities, and motivations of the people behind a social media or customer service crisis. 

Effective communication during a social media crisis often requires ensuring key messages are accurate.  Our team gathers the evidence needed to support an accurate response. 

We are frequently hired by executives to answer critical questions, such as: "What are we dealing with?" or "What don't I know about my own employee's actions?", or "What is happening on the ground right now?" 

I-OnAsia has a full investigative capability, including records researchers, forensic specialists, and specialized field operatives.  Facts are gathered in an ethical manner that does not make matters worse.  

Social media and customer service clients also may access I-OnAsia's skilled negotiators and other crisis communications experts, who can contribute to problem resolution.