I-OnAsia has a twenty year track record of conducting crisis management investigations, including to resolve customer service and social media crises.  

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I-OnAsia's focus is to address the #1 vulnerability during a time of crisis: "gathering information quickly".  I-OnAsia helps you to understand the backgrounds, activities, and motivations of the people behind a social media or customer service crisis. 

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Effective communication during a social media crisis often requires ensuring key messages are accurate.  Our team gathers the evidence needed to support an accurate response. 

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We are frequently hired by executives to answer critical questions, such as: "What are we dealing with?" or "What don't I know about my own employee's actions?", or "What is happening on the ground right now?" 

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I-OnAsia has a full investigative capability, including records researchers, forensic specialists, and specialized field operatives.  Facts are gathered in an ethical manner that does not make matters worse.  

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Social media and customer service clients also may access I-OnAsia's skilled negotiators and other crisis communications experts, who can contribute to problem resolution.