Social Media &
Customer Service Crises.
High stakes internal and external investigations that get answers to sensitive challenges.
I-OnAsia has a twenty year track record of conducting crisis management investigations, including to resolve customer service and social media crises.
I-OnAsia's focus is to address the #1 vulnerability during a time of crisis: "gathering information quickly". I-OnAsia helps you to understand the backgrounds, activities, and motivations of the people behind a social media or customer service crisis.
Effective communication during a social media crisis often requires ensuring key messages are accurate. Our team gathers the evidence needed to support an accurate response.
We are frequently hired by executives to answer critical questions, such as: "What are we dealing with?" or "What don't I know about my own employee's actions?", or "What is happening on the ground right now?"
I-OnAsia has a full investigative capability, including records researchers, forensic specialists, and specialized field operatives. Facts are gathered in an ethical manner that does not make matters worse.
Social media and customer service clients also may access I-OnAsia's skilled negotiators and other crisis communications experts, who can contribute to problem resolution.
What I-OnAsia's Crisis Management Clients Say
"If it wasn't for you and your team, I wouldn't still be a billionaire."
"Without I-OnAsia's skilled negotiators and good info, we wouldn't have won."
"You achieved what six teams of so-called experts could not."
"Thank you for helping us."
"Thank you. You helped me rebound when I was most vulnerable."
Each I-OnAsia Office
Provides Crisis Management.
Hong Kong
Company Founded in 2001.
I-OnAsia has a large crisis management team in our Hong Kong and China offices. This team has decades' of experience solving the region's biggest challenges. The Hong Kong office also coordinates work emanating from Asia but performed in other parts of the world.
We have a full team working in Chinese, Tagalog, Bahasa, Japanese, and other local languages.
New York
Office Established 2004.
I-OnAsia's New York office is highly experienced at resolving crisis that involve corruption, fraud, theft of intellectual property, and other white collar crimes. The office works regularly with local law enforcement and has a wide network of contacts across the Americas.
London
Office Re-Established 2019.
Led by Britain's 2019 Investigator of the Year, a former international law enforcement officer and government investigator, I-OnAsia provides security services in the United Kingdom and beyond. What makes I-OnAsia special for providing crisis management support? Our global perspective and experience. No other team understands the global picture.