Call centers have become a major component of modern companies in the global marketplace. Until I-OnAsia unveiled its revolutionary call center technology and services in 2005, companies operating in Asia faced monumental problems in locating quality, domestic support service. Few, if any, were able to handle proprietary information in a secure, knowledgeable and dignified manner for Inbound Calls. I-OnAsia began working in 2004 with international call center experts to develop Asia's premier call center technology, devising programs specifically tailored to our clients’ needs. Today, I-OnAsia is a leader in Asia, offering two, world-class Inbound Call Centers for Sarbanes-Oxley Compliance and Tipline Communications. Our Call Centers feature the best security, staff, technical quality and cultural know-how.

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The Sarbanes-Oxley Act of 2002, also known as SOX, was enacted following a wave of corporate governance and accounting scandals in the United States. The intent was to restore public confidence in the integrity of the U.S. securities markets. SOX impacts companies listed or preparing to be listed in the United States, as well as foreign private issuers. All must now meet specific deadlines to ensure compliance with the new rules.

Following the enactment of SOX, I-OnAsia — in conjunction with a team of governance experts — created the first SOX call center in Asia to assist companies affected by the new legislation. The areas of specific interest for Asia-based clients focus heavily on the following:

• auditor independence
• corporate responsibility
• corporate disclosure
• internal and external conflicts of interest
• rules of conduct
• specific sanctions/penalties

Section 404 is, by far, the most encompassing and demanding of all the sections of the Act. This section requires management to accept responsibility for internal control, and assert to the effectiveness of the company’s internal controls over financial reporting in its annual report.

Recruiting top SOX analysts from legal, accounting and security backgrounds, I-OnAsia created a unique call center format to accommodate the business objectives, cultures, finances and security plans of clients in Asia. Our operators are highly educated, multi-lingual and trained in SOX protocol. Our call center technology is among the most innovative on the market today.

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Offering employees a Tipline can be a company’s best defense in Asia against a series of destructive practices that can cause serious damage to brand, revenues and morale. Working with call center experts, conducting corporate surveys and meeting with clients, I-OnAsia has created a series of Tiplines that are unique to problems in Asia, especially in IPR theft, gray market sales, environmental concerns and illegal labor.

Because I-OnAsia is an Asia-based firm with security and risk expertise, we are able to reach this critical population — from the factory floor up the corporate ladder — on behalf of our multi-national clientele. Structuring programs that focus on Asian workers, our local experts understand how to promote a Tipline; maximize its accessibility; determine credibility of callers; and deliver well-recorded information and results. Our operators are multi-lingual, highly educated and trained in accessing information accurately. We offer customized programs, with a series of technological capabilities; investigative practices; internal / external training sessions; and a variety of reporting techniques.

If your company, like many others in Asia, believes it has an IPR problem or other serious situation, contact I-OnAsia today to learn more about Tipline. It may be your company’s lifeline.

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